Introducing a digital geomanagement tool to the daily life of technicians means empowering them with the possibility of better managing their time and agenda, facilitating the management of their vehicles, avoiding the wear and tear of poor organization and optimizing the logistical flow so that they can better perform their field tasks.
The software for field service management (FSM) software is here to stay. As field operations grow in scale in the face of a more digitized and mobile population, operators need information, coordination and communication through intelligent software designs like the ones we create at GoDoWorks.
How does this make a field technician's workday easier?
Through a mobile device, a tablet or any device with connectivity, the field technician follows the work orders in real time and receives valuable information about customers, previous history of visits, inventories, changes in his routine or route, routes and bottlenecks, and many other things related to the specific task he has to perform. The technician is always in communication and his supervisors are also able to do a better job of management, facilitating his task through a process of positive feedback.
What are some of the best practices linked to the design of this software?
The tools we design at GoDoWorks address every need and are constantly being improved. A FSM software aims to improve the so-called business intelligence, that is, it improves key elements of the logistics organization and the insight that the management has about the field in which the technicians work. This ensures the flawlessness of the service provided, without loss of data or information of any kind; the software processes an immense amount of data uninterruptedly and achieves productivity on a much larger scale.
The experience of the companies themselves in the challenges and needs of their field services allows the software designer to create a tailor-made tool. In this sense, a simple interface, according to the tasks of the staff of all departments of the company, allows to improve the use and performance of the tool, as well as the incorporation of appropriate metrics, that is, those really valuable to understand and weigh each business.
Productivity linked to geo-management software allows each company to set its own improvement objectives and through these objectives, improve on specific performance indicators that we have chosen. Insight on the design or challenges also comes from the technicians themselves or their supervisors who often understand what aspects can be improved to stay ahead of the competition, and what aspects need to be improved in their current tools.
Other good practices include the standardization of data entry and its centralization, i.e. to obtain a single data flow, without repetitions, without redundancies, orderly and where data re-entry by different actors is not required. A good field service management tool takes all this into account and is best appreciated by the personnel who have to use it.
For supervisors, this type of software often allows them to get in direct contact with the specific feedback of a client and resolve discrepancies in the quality of the service provided, without other intermediaries.
A next step in the intelligence of these tools allows them to contemplate and foresee a specific increase in demand due to seasonal situations or other factors that generate peaks in service demand, and to plan accordingly.
In conclusion
For field operators, a productive and orderly workday must, first and foremost, incorporate useful tools that allow them to improve their performance, automate simple administrative processes or allow them the least amount of hassle when it comes to handling vehicles, money or schedules.
This is achieved in large part thanks to the intelligent design of digital geo-management tools that address these needs and many more, and allow operators to always be communicated, informed and connected.
The optimization of our operations allows us to reduce your costs, increase your productivity, improve the conditions of our service level agreement (SLA), i.e. the quality agreed with the customer, and increase your satisfaction and that of our collaborators.