The bonds of trust are always mutual, back and forth, and as interrelationships expand, trust is reinforced, in a chain, between the different parties. When we choose digital geomanagement tools, we are generating and adding value to the work of technicians, which improves their performance and conditions, and therefore increases their trust in the company.

The same is true for supervision and management, for whom the analysis, monitoring and vision of the field services provided becomes clearer and more complete. In addition, the perception of quality and the logistical capacity of our company also improves from the point of view of customers, for whom the use of a software like this is a sign of prestige and professionalism.

From the point of view of the technicians

Field service management tools are highly valued by the technicians who perform them because they facilitate their tasks: they allow them to save time and simplify logistical processes related to the organization of the agenda, to driving and routes if they have to negotiate the traffic of a city, to contact with customers and to the recording of their own work. 

Geomanagement tools reduce the time technicians spend behind the wheel thanks to the optimization of route selection(optimal routing) by artificial intelligence; this translates into greater safety for technicians and peace of mind for the company.

Geomanagement software such as the one we design at GoDoWorks is absolutely customized to the needs of each company. For street operators, it can be a valuable source of technical information on, for example, spare parts availability, previous history of customer visits, specifications on a certain model, etc. This supports them in their need for information and improves the task they will perform. In addition, by centralizing and digitizing the orders that the technician may have to send to the work center, calls, time and human errors are saved: no information is lost.

This improvement translates not only into increased productivity but also into greater confidence in the support provided by the company, which will be visible in the field work it performs and will be perceived by the customers it visits.

From the company's point of view

From the company's point of view, monitoring becomes much simpler and more objective, with no bias other than information. This directly improves performance and, as a consequence, the setting of objectives. The data about the field work is constant and complete, which allows a clear analysis and the possibility of making better management decisions. 

An operator's work record is never lost, but orders and receipts left on paper are difficult to sort and maintain, require additional effort, take up space, and can get lost. As we commented in another publication, it is estimated that 1% of the processes recorded on paper are lost before they are processed. 

In terms of billing management, using a digital tool such as GoDoWorks instead of using paper saves an average of 3 weeks in billing time; it also takes unnecessary responsibility for handling money away from technicians, which improves their safety and facilitates processes.

New possibilities

Digitalization is not only a major investment but, in a growing number of cases, it is beginning to become a necessity for the logistics of work in the field. For example, consider that in Latin America, e-commerce closed 2020 with an increase of 19.4% and it is estimated that in 2021 it will be 13.3%, according to the consulting firm eMarketer. In the world to come, it is not possible to imagine digital commerce without geo-management software.

In addition, these digital tools open up the possibility for a company to expand its scope of action and incorporate services since, by simplifying logistical processes, new related tasks can be performed with less investment of resources and greater ease. In other words, incorporating customized field service management software, such as GoDoWorks, means expanding our possibilities.