Historically, humanity has adapted and restructured accordingly to emergency situations that destabilize society at the root, such as natural disasters, wars and, of course, pandemics.

In the information age-also known as the 'digital age'-the same thing is happening, only abruptly and globally.
In many ways, COVID-19 has accelerated changes in behavior and mobility that seemed suspended or postponed indefinitely.

Telecommunications, process automation and intelligent routing are just some of the tools that have transformed the consumer's reception of services and, also, the approach that companies decide to take towards their potential customers.

These behaviors, which are not trends but paradigm shifts, have become established and have affected the field service industry, so it is coherent to think about how we should proceed to adapt effectively and safely.

Taking into account the latter, the procedures and advantages offered by a Geo Management software when taking care of people's health, reducing operating costs and increasing profitability, even in times of pandemic.

Protecting our employees

Keeping operators guarded and protected is a challenge, and social isolation makes this challenge that much harder to meet.

However, Geo Management, through the different versions of mobile and web applications, keeps back-office teams and the mobile workforce connected, operating together despite the distance; providing real-time data that is of vital importance when making decisions.

The actions and data collected, which are democratically arranged for both parties to access, promote an optimal solution to common communication problems and provide tools to operate with greater precision.

Automatic assignment and reassignment: optimized, secure and intelligent

Isolation, social distancing and generalized uncertainty have increased the need to postpone or cancel appointments, reschedule tasks and, consequently, overload administrative tasks that assign schedules and personnel.

This issue is particularly challenging for companies that do not use Geo Management software since these tools allow to control and manage the work on the street in an extremely secure way, facilitating tasks such as canceling, modifying or rescheduling appointments with a few clicks, attacking quickly and efficiently the customer's needs and reducing the administrative workload.

In addition to saving enormous amounts of time, it ensures that the best qualified personnel are assigned to each task at the safest possible time for both parties.

Efficiency and Intelligence

Using Geo Management software like GoDoWorks, organizations stay connected anywhere, anytime; with quick access to scheduling and rescheduling tasks, and tools to improve efficiency and performance.
GDW combats adversity by building intelligence and prediction as data is collected into the system, providing the insights needed to discover how to maximize performance and save on efficiency.

 Resource utilization

Implementing artificial intelligence is and will be key to creating optimal schedules, reducing costs and saving time that could be done by a human scheduler. However, A.I. is also capable of real-time reassignments based on new data such as how much time a technician spends on a call or task.

A.I.-powered solutions reduce the burden on remote technical support staff, solving a problem that companies urgently need to address: calls to reduce labor risk and cut costs.

It is estimated that 27% of companies decided to stop calls since the arrival of COVID-19, opting for self-service and remote technical support. This paradigm shift, of course, also favored the autonomy of front-line workers, who took on a decision-making role that significantly improved the results that the strict and archaic pre-pandemic processes were generating by slowing down decision making.

Being able to determine the course of action on the practical aspects of day-to-day work without losing administrative control and data in the process is one of the great benefits that senior executives will realize across the entire line of work through the use of Geo Management software such as GoDoWorks. So, in conclusion, should we wait for things to "get back to normal"?

No, of course not. We must adapt and understand that nothing is going to be the way it used to be. Only those companies that operate from innovation, swimming with the technological current and adjusting their pace to the accelerated post-COVID-19 paradigm shift will be the ones that will see their profitability positively affected, reducing costs (still below the historical ones before the pandemic) and the only ones that will achieve the operational excellence that will keep their workers and customers safe, protected and loyal.

And you, what do you think about it?