Digitalization and connectivity in today's world make it possible to shorten distances and speed up processes and, for companies, mean the possibility of offering better services. Through digital, mobile management platforms, companies are able to follow the movement of their field workers and, thus, optimize the agility and efficiency with which they carry out their operational processes.
A field service management software, such as the ones we custom-designed at GoDoWorks, allows a management that not only generates operational improvements in human management but also, by digitizing, centralizing and automating operational processes, provides information that is of vital importance to understand and improve the performance of operations and, thus, optimize our business opportunities.
Why is the opportunity greater for companies today ?
According to a Fieldpoint survey, only half of the companies that operate field services take advantage of digital tools; the other half have not yet implemented them. Therefore, it is an opportune moment to move forward and achieve the necessary competitiveness through the operational improvement that these tools provide.
Field processes generate deployment challenges and the scale they require, so small and medium-sized companies benefit greatly from the optimization achieved by management technology. By digitizing the processes of coordination and assignment of work orders, and better and easier control of field activity, it is possible to optimize the operational scale, even expand it, and reduce costs thanks to the savings in time and human labor generated by technological support.
The field process management software reduces the administrative work of both field operators and their supervisors. For the operators who no longer have to fill out and often move paper forms, this generates an increase in both their job satisfaction and productivity. The company can concentrate on improving the service provided, while having the security and peace of mind that comes with proper supervision. It saves time and administrative work and eliminates paper records, with the inefficiency, cost and lack of security they entail. It also generates more dynamic flows in the assignment and scheduling of work orders, eliminating waiting and idle times, and improving the use of our resources.
Overall, productivity gains of up to 30% are achieved.
What information can I get if I digitize my field operations?
By having digital records, the information generated in the field is processed in real time, automatically and centrally. As no process redundancies are generated, this facilitates administrative tasks. Statistics and reports to accurately measure current operational performance or generate business forecasts are automatically generated in the tool without the need for any additional data entry.
In addition, the management software allows us, through its artificial intelligence, to predict trends in the demand for the service we operate. The evaluation of the historical dimension of information and the analysis of large amounts of data allows us to use technology to improve our operational and response capacity in the future.
The traceability of resources, inputs, purchases, invoicing data, of the field operators themselves and their activities, provides peace of mind and security in the supervision tasks, and generates the possibility of detecting anomalies in time.
The mobility and connectivity generated by these tools also allow us to connect our services more easily with the customers who receive them, generating communication, contact and follow-up channels that increase customer satisfaction and ensure the desired quality.
The solutions we propose at GoDoWorks are tailored to the needs of each business, the characteristics of the field processes they carry out and their optimization needs. The digitization of information provided by management platforms and software is an important contribution to the operational health of companies and provides them with management and productivity improvements that make a difference.