Normally, companies that perform maintenance in any field have a service level agreement that not only stipulates the needs of each client but also generates penalties and benefits according to compliance with the agreed standards.
This agreement, called SLA(Service Level Agreement), is intended to generate variable revenues that depend on compliance and serve as extra motivation for maintenance staff to do their best and for customers to receive the best possible service.
While it is true that performance incentives generate greater pressure on the team, it is also true that they can often generate distortions in work teams that do not always result in better productivity.
For example, when SLAs are set with unrealistic standards, well above what can actually be achieved, a goal is usually set that is never reached. Not reaching a goal consistently generates demotivation in the teams, friction with customers and a work environment that generally decreases productivity.
From GoDoWorks we promote a different vision on the subject. Transform the SLA into your main ally. How?
Fulfilling it.
It seems to be something obvious and easy to say, but not to do, but at GoDoWorks we have experience in more than 10 countries and 150 companies that manage to meet their SLAs throughout Latin America.
Every time a maintenance company meets its SLA , it acquires an endorsement. A fulfilled SLA is nothing more and nothing less than the guarantee of a job well done and therefore of deserving the agreed billing and eventually an improvement in the performance of the contract in favor of the supplier.
The task accomplished allows you to position yourself in front of your client in a great way, obtaining new contracts, improvements in the existing ones and increase in productivity due to the benefits stipulated in the SLA.
In this way, if we adapt the work and orient the workflows to comply with the SLA, we will not only be complying with the agreement, but it will also be our main weapon to negotiate future agreements, as well as it will allow the work teams to have a day to day with less pressure and greater productivity.
GoDoWorks transforms any SLA into a work plan, taking into account available resources, history and requirements, thus achieving a workflow oriented to fully comply with the agreed SLA.
With the different modules of GoDoWorks you will be able to generate enough intelligence to never again have to breach your SLA and to be able to order the work in a simple and efficient way.
The GoDoWorks 2.0 suite allows the generation of dynamic workflows that take into account the matching of the skills of the technicians in the field with the needs of each incident or service. At the same time, it takes into account factors such as the required inputs, the geographical position of the tasks to be performed, the time each task requires, as well as the order of importance of the customers.
Among all these variables, an optimal routing is generated that not only optimizes resources and maximizes benefits directly, but also makes it possible to comply with the SLA and consolidate the relationship with each client.
With GoDoWorks you will be able to keep a reliable record that will not only guide your team towards the goal of meeting the agreed service level, but also in the event of a workflow failure you will know where and when to correct it in the immediate future so that compliance problems will always tend to be in the past.
By meeting the agreed level and being able to demonstrate it with clear numbers, the SLA will become your main ally and along with it you will also have a new ally; your customer.