Deltagas is a company that specializes in providing NGV (natural gas vehicle) compression systems, especially to refueling stations. Deltagas services are not only focused on the commercialization of systems, but also on after-sales service: they have a specialized team that provides 24 hours a day, 365 days a year service, to provide their customers with spare parts, advice and attention in the maintenance of their compression systems. 

Deltagas has a notorious participation in the Colombian NGV market where it equips approximately half of the fuel stations in the country. Its commitment to after-sales service includes immediate delivery and constant availability of spare parts to ensure compliance with high quality and safety standards.

Its field operations team performs preventive, predictive and corrective maintenance tasks, operates improvements in compression systems, performs failure prevention operations, planning and scheduling of various types of maintenance, and evaluates performance indicators.

The challenge to solve: improve its management capacity to ensure traceability of field operations and optimize response times.

Deltagas had its own field service coordination system, but this system did not allow it to know the field location of the operational deployment and thus ensure the attendance of the technicians at the assigned stations.

In addition, they did not have the digital record of information that is typical of field management tools. They saw that digitizing the information would save operational time, guarantee the availability of the information generated in the field, and eliminate the complications of paper records. Previously, their work orders were issued in physical formats that required subsequent digitization, which unnecessarily adds processes and labor. 

The suggested solution: the implementation of GDW Services for your national field operation.

GDW Services made it possible to locate technicians in real time and ensure compliance with their visits to the stations. In addition, it simplified and optimized scheduling processes, allowing a better response time thanks to the intelligent assignment of schedules and visits, depending on the operational deployment at any given time and the distance of each technician from the client.

This enabled effective management of client emergencies and ensured compliance with agreed quality standards. Thanks to the ability, through GDW Services, to provide the client with online information on the steps taken, they were able to provide an additional service and add value. This deepens the relationship with the client, builds trust and demonstrates results.

Another important achievement, through the digitalization of information resulting from the implementation of GDW Services, was the simplification of administrative and registration processes. Physical paper records were eliminated, generating savings in operating time and reducing the manpower dedicated to this task. 

Productivity benefits of field operations 

GDW Services ' tool positively impacted the performance of field operations through improved schedule management and work order planning capabilities. It reduced the amount of time and dedication in the coordination of these orders, and ensured their fulfillment thanks to the digital tracking of the field deployment.

As a whole and through the combination of the factors mentioned above, they obtained an increase in productivity of around 10%. 

This increase in productivity was also due to the improved vision obtained by supervisors and managers, through the information gathered and consolidated by the digital tool, about the operations developed. Field operations management software allows for better business decision making, since we can see with certainty and clarity the opportunities, achievements and challenges of the operational deployment. GDW Services systematizes the information obtained from the processes and field operations around the most relevant performance indicators (KPIs) for business management. 

Moreover, as we have already said, they are a source of assurance for customers, who can also receive online information on the management performed and attest to this improved performance. 

In summary:

• Improved work order scheduling capability. Through the digitalization of the operator position and its systematization, better decisions are made in the assignment of orders.
• The visits of field operations are guaranteed, a greater coverage of emergency visits is achieved and response times are reduced.
• The elimination of paper records and the resulting administrative simplification, which saves time and labor.
• The ability to inform customers online of the steps taken, providing peace of mind and confidence.
• A clearer vision of field activities, consolidated around performance indicators (KPIs) that make it possible to measure and analyze this activity and make better management decisions. 
• An overall increase in productivity of around 10%.