The deployment of a field operation is the daily task of keeping a group of technicians united, organized and communicated, who must receive orders and information as their day's agenda changes or as new situations arise to which they must respond ad hoc, generating changes in the planned routines or revisions according to new priorities and weightings.
As a field operator's workday can take different directions on the fly, the ability to maintain fluid communication between operators and the operations center becomes invaluable. The volume of data increases when this team in turn must keep track of inventory, dispatch orders or record information at the site visit, generating an additional flow of data.
Thanks to the digitalization and connectivity that are the basis for geomanagement software such as GoDoWorks, the supervision and coordination of these operators is more direct and simple and can be carried out by a reduced number of employees, which makes it less costly. Processes that were previously carried out using non-specialized tools such as spreadsheets, spreadsheets or phone calls can now be replaced by the operator's mobile device connected and equipped with software such as GDW.
The administrative process is accelerated and decision-making power is expanded thanks to a clear understanding of what is actually happening in the day-to-day field operation. Also, the software's artificial intelligence makes it possible to forecast long-term trends in demand, helping to prevent possible service overloads. Additionally, the information is recorded without administrative or processing redundancies, in a centralized way and achieving an optimized data reporting capacity.
The benefit also lies directly in the ease with which the technician can perform his task when he has detailed, real-time information about the customer, with access to databases that he can consult, or to the inventory available, several kilometers away, at the company's operations center.
Geomanagement software collects a sometimes overwhelming amount of information and processes it into consolidated KPIs, or key performance indicators, related to the performance and productivity of our field operation. The team, both the field staff and those who organize and manage it, improve their performance and save time by working on this single tool and relying on the clarity and strength of their information.
What information will we receive thanks to a geo-management software?
From the average time of a technician's visit to the specific time of each visit, its route, the time of connection and connection of our technicians to the system; each piece of data gets its place in the tool's comprehensive real-time log and periodic reports.
The expected productivity increase can be as much as 30% and is especially beneficial for field operations which, due to their dynamics, require agility.
Some metrics that are compiled from this information are, among others, the time-to-site (how long it takes for the technician to arrive at the site), the number of daily jobs per technician (deliveries, visits, according to the technical definition of each job) or the resolvability of a technician's first visit (how effective the technician is in his first visit, if he manages to solve the problem completely). Real-time data can also, on the customer's side, allow the customer to follow the status of a task through a website or an application, which reduces the volume of telephone queries to be answered by the company.
The integration of monitoring with real-time data
With this constant flow of data, which often incorporates real-time feedback from technicians and customers, continuously receiving new work orders or rescheduling orders, we are not only better equipped to make decisions, but also to obtain a more transparent view of the reality of the service provided, and thus set better objectives.
Supervision will act in a balanced way between the urgency of the day-to-day and the long-term objectives, weighing in each case the disruptive elements and in both situations, whether through comprehensive and relevant periodic reports or real-time data, we will be equipped with a clear and informed view of the reality of our field operation.