Since their inception, GeoManagement software has been bridging operational gaps and implementing measures to reduce costs for field service organizations.
However, many companies still fail to see or understand the benefits of this technology in optimizing processes and maximizing profitability.

Here are just a few of the benefits that GeoManagement software can offer in optimizing field service time.

Enhanced programming through A.I.

Artificial Intelligence is capable of automating processes, assisting in decision making and increasing productivity. This technology was developed to meet and complement business requirements, yet many companies are still unaware of its potential.

Currently, 52% of companies use manual methods for field service tasks. These archaic systems, obviously, negatively affect the performance of technicians and considerably increase the administrative workload, which translates into an excessive increase in operating costs.

It is estimated that, over the next 5 years, A.I. will program more than 70% of field service work.

Greater accessibility

Facilitating the connectivity of a field technician with the information and experience that the office can offer ensures accurate and fast resolution, as well as the intelligent incorporation of knowledge bases through automatic learning based on the customer's data and history.
Through this system, solution search times are minimized, benefiting the field operator with fast and efficient support.

Optimized task assignment

This method really means a revolution in terms of profitability since, statistically, about 75% of field workers spend their time on tasks that do not generate revenue and reduce profitability.
Increasing the rate of correct task assignment ensures that a company gets more done with less personnel, impacting productivity and profitability by minimizing operating costs. 

Automating the assignment of tasks not only makes effective the limited hours that each employee has available in his day, but also ensures the dedication of the most relevant technician according to skills, location, priority and availability.

It's all about assigning the right technician to the right task.

Increasing collaboration 

Field services face the particular challenge of decentralization of knowledge and responsibility. The distance between the office and the fleet, as well as the absence of reliable historical data promote low rates of successful task completion and a high number of repeated tasks.
Facilitating real-time collaborative participation increases productivity on both sides and allows for immediate assistance, as well as contributing to accurate task tracking.

Measurement as a key to success

The only way to set a target and achieve it is through well-defined KPI's and transparent measurement.
Optimizing field service costs is imperative and can only be achieved by reducing the need for travel, streamlining problem resolution and enabling correct decision making; tasks that can only be completed by obtaining relevant data.

Collecting and regularly feeding back staff data is the fundamental step in overcoming any obstacles or barriers to success.

Verifying performance levels and discovering what quantifiable impact decisions have had on service costs, automatically assigning the best technicians, increasing collaboration and improving accessibility are just some of the benefits that only GeoManagement software like GoDoWorks can offer.